Silega's Custom Business Simulations

 

Example: Customer Service Representative Assessment using Silega Online Custom Simulation

 

Data management

Can access information, navigate CRM software, and access knowledge data base.

Self-management

Pro-actively manages time, productivity, and learning.

Accuracy

Accurately enters customer data, obtains information from the system, and follows internal procedures.

Customer relations

Deals with angry customers in a professional manner. Listens to customers and understands both explicit and implicit needs. Projects a professional and positive image.

Work under stress

Performs well despite challenges such as excessive noise and simultaneous multitasking.
Sales Actively tries to close a sales opportunity. Explains product features and benefits properly.